(0--2) ERICSSION HIRING DEVELOPERS FOR FRESHERS----CLICK HERE TO APPLY

Company Ericsson

Website www.ericsson.com

Eligibility BE/BTech/Other Degree

Experience Freshers

Job Role Support Engineer

JOB SUMMARY:

Company Profile:

Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting,
software and infrastructure within Information and Communications Technology. Using innovation to empower people,
business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up

opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges. We are

truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and

an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn

ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills

necessary to progress and reach your career goals. We invite you to join our team.

Job Description:

The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support

organizations.

Responsibilities:

1. Customer Issue handling

2. Handling of proactive support

3. Software Update Management (SUM) handling

4. Knowledge Management Tool (KCS) Coachin

5. Remote Service Gateway (RSG) Coaching

Candidate Profile:

1. Negotiation & Argumentation skills

2. Administrative Skills

3. Planning & Organizing skills

4. Problem solving & strategic thinking

5. Presentation & communication skills

6. Software support

7. Network level competence

8. Delivering Results & Meeting Customer Expectations

9. Analyzing

10. Presenting & Communicating Information

11. Applying Expertise & Technology

12. Planning & organizing

13. Working with People

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